Job Vacancy for Technical Consulting Engineer at Cisco – StudyCafe

Job Vacancy for Technical Consulting Engineer  at Cisco
Kajal | Dec 6, 2022 | Views 66753

Job Vacancy for Technical Consulting Engineer  at Cisco
Cisco is hiring an experienced Technical Consulting Engineer at their Bangalore location. This is an opportunity to join a fast-growing global team where you will be able to offer first-class technical expertise for Cisco Umbrella, which is used and loved by tens of millions around the world. You will also have an opportunity to support our Secure Internet Gateway (SIG) product as well. You will act as the customer’s champion ensuring that Cisco Cloud Security provides them with the best possible experience.
The complete details of this job are as follows:-
The Ideal Candidate should be able to:
Respond to customer support requests via phone and email
Diagnose and provide solutions to technical issues
Research issues while maintaining communication with end-users
Escalate issues to Tier II and Tier III support, as needed
Create end user documentation and recommend procedure changes to improve efficiency
Multitask efficiently, toggling from email support to incoming calls throughout your shift
Maintain composure in a fast-paced professional environment
Solving problems accurately, creatively, and efficiently
Work well in a global team environment
Cross functional collaboration
Able to work weekends on a rotational schedule
The Ideal Candidate should also have:
Familiarity troubleshooting/understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products
Advanced Wireshark analysis
Web Proxy support experience and IPSEC tunnel
Familiarity with Firewall, ISR or VPN
Familiarity with Zendesk, JIRA
Ability to prioritize and work responsibly with or without direct supervision.
You have achieved a bachelor’s degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2-4 years of customer facing experience in network/IT support.
Have a real passion for supporting network security products.
Experienced at solving advanced networking issues and have a superb grasp of fundamental networking.
Strong verbal and written communication skills, and you are skilled in answering customers’ technical questions.
Desire to expand your skills, move into new areas.
Detail-oriented and analytical.
Comfortable troubleshooting via both phone and email.
Hold a CCNA (R&S or Security) certification or have equivalent work experience.
To Apply for this Job, Visit official Website
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.
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